COMPLAINTS PROCEDURE

We are totally committed to your satisfaction and contentment whilst with us in Primosten.

If there is any aspect of your programme that you would like to complain about, please follow the procedure below. We will do our utmost to ensure that your comments are dealt with as soon as possible.

If you have a complaint, please put it into writing (mail/email/fax), explaining as fully as possible the details.

We will respond acknowledging your comments and attempt to find a mutually acceptable solution as a matter of urgency.